Once GE Centricity is installed, attention turns to maintenance.
After GE Centricity is installed at your site, all eyes are on properly maintaining and supporting the system. Whether you chose to have Centricity hosted onsite or in the cloud, Fusion not only handles the initial technical assessments and deployments, but also the ongoing maintenance and management. We provide you with emergency response time, 24-hour support, management of technology updates and preventive maintenance to keep all of your IT networks problem-free.
All updates and data transmissions are encrypted for security purposes, and the EHR data is backed up off-site in a secure facility. We believe in testing each update, fix, or patch and putting them through extensive in-house testing, and once we are confident that the update has been adequately tested, it is then available as a general release. Our quality assurance team has developed an exhaustive test plan that includes sophisticated, automated regression, and coverage testing processes. Our QA lab executes the test plan on every software release to ensure that a highly reliable application is delivered for support and maintenance in all supported platform environments.
Having a partner like Fusion that handles the ongoing maintenance of the IT environment while also providing the necessary security and data backup is invaluable, because it lets you focus more resources on patient care as opposed to running IT systems.